Homa Bay Teaching & Referral Hospital (HBTRH) is committed to protecting the privacy of patient information and to responsibly handling your personal information and accordance with the Kenya Data Protection Act, 2019, Data Protection (General) Regulations, 2021, Data Protection (Complaint Handling Procedure and Enforcement) Regulations, 2021, Data Protection (Registration of Data Controllers and Data Processors) Regulations, 2021 and the Data Protection (Civil Registration) Regulations, 2020.

With your consent, we collect necessary and relevant Personal Identifiable Information (PII) such as name, address, date of birth, gender, next of kin, bank details, and contact details, as well as Personal Health Information (PHI), including the past, present, and future health status of patients, students/trainees, and staff to provide you with healthcare, training, and research or employee services.

Your personal information as a patient, employee, student/trainee, or third party may be processed, stored, or transmitted electronically or manually, for quality patient-centered care, employee or training services, or upon the lawful order of any competent authority, or by virtue of the mandate of the Hospital, as an employer and as a medical institution. Their disclosure and sharing shall only be upon your consent, or as required by law, with relevant private or public persons, offices, or entities.

If you have a complaint about the privacy of your personal or health information, we request that you contact at +254798954417, customercare@hbctrh.or.ke. Upon receipt of a complaint, we will consider the details and attempt to resolve it in accordance with our complaints handling procedures. HBTRH treats all PII and PHI based on lawfulness, fairness, and transparency; purpose limitation; data minimization; accuracy; storage limitation and data localization; integrity; confidentiality, and accountability.